Frequently asked questions.
What are your hours of operation?
We are open 6 days a week and closed on Sundays. Hours below are based on appointments filled for the day. Call us at 678-857-3484 to find out more or to book your appointment.
Monday: 10 AM–5 PM
Tuesday/ Thursday: 9 AM–5 PM
Wednesday/ Friday: 10 AM–7 PM
Saturday: 9 AM–3:30 PM
What is your cancellation policy?
Please make sure to inform us at least 48 hours in advance if you need to reschedule or cancel your appointment.
We will charge 50% of the service fee for cancelations less than 48 hours prior to the scheduled appointment time and the full amount of the service fee for cancelations less than 24 hours, either to your credit card on file or at your next appointment. We do provide a one-time cancellation fee waiver, where customers can cancel a session within less than 48 hours, at no additional charge.
A $20 rescheduling fee will be applied if customers reschedule an appointment within less than 48 hours to the scheduled time.
Do I need to get undressed for my treatment?
Depending on what kind of service you are receiving, there will be some disrobing necessary. Your therapist will prior to your session explain any details and will address any questions or concerns you may have. It is our highest priority to make you feel comfortable and safe.
Is the time mentioned in treatment description actual hands-on time?
Yes. If the time says 75 min you will have 75 min on the table.
Please allow yourself some extra time for check-in and check-out as well as preparing for your treatment.
Do I need to arrive early for my appointment?
First-time clients should arrive 15 minutes early for your scheduled appointment. This will allow you enough time to complete intake forms and familiarize yourself with the facility.
Do you treat patients with severe health problems?
We welcome everybody. If you are suffering from any severe health problems or chronic conditions, please check first with your primary health care provider if Massage Therapy or any Bodywork is right for you. Also contact us before you book online, so we can determine what's the best treatment option for you.
COVID-19 Safety
If you are experiencing any symptoms of respiratory or gastric infection, like cough, fever, body aches, nausea or diarrhea - please stay home!
If you have been confirmed with the COVID-19 virus in the last 5 days OR have been in contact with someone who has been confirmed with the COVID-19 virus in the last 5 days prior to your scheduled appointment- please stay home!
Additionally, those with compromised or weak immune systems are asked to confirm with their primary care physician first, before scheduling an appointment.
Wearing a mask on the premise is optional.
We make sure that our staff is healthy while serving our clients.
Hand sanitizer is provided for clients.
We adhere to a high standard cleaning and sanitation protocol. if you have any questions or concerns, please don’t hesitate to ask.
Touch free check out is also available.
If you have any questions regarding these guidelines, please reach out to us.
Thank you for your continued support!